Contact Support

Expected Response Times

Live chat replies within a couple of minutes during support hours. If all agents are busy, you are placed in a queue and the wait is usually under five minutes. The contact form generates an email reply within a few hours on weekdays. Over weekends or public holidays, it may take until the next working day.

Which Channel for Which Problem

If your balance looks wrong or a withdrawal hasn't landed, open live chat. That channel lets an agent check your account in real time and fix the issue while you wait. For a complaint you want a written record of—a disputed bonus term or a charge you disagree with—use the contact form. That creates a ticket that can be reviewed and escalated if needed.

What Not to Send Publicly

Support never needs your password, your full card number, or a one-time code to help you. Anyone who asks for those over a public channel is not from this site. Keep those details out of live chat and the contact form. If you accidentally share them, change your password immediately and contact support through a different channel.

What to Have Ready

The single most helpful piece of information is your account username. Without it, the agent must ask for it first, which slows down the reply. If you are asking about a deposit or withdrawal, also note the approximate time of the transaction and which payment channel you used—e-wallet or bank transfer—so the check can happen in one go.

Language and Hours

If you message in English, expect a reply in English. If you write in Bahasa Malaysia, the team will answer in the same language, so there is no confusion about what was asked. Support is available from early morning until late at night, seven days a week. Outside those hours, the contact form still accepts your message and you will get a reply when the next shift starts.

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